Terms and Conditions

We aim to post all in-stock items within 3-4 days of you placing your order, using the shipping method chosen at checkout. If you have a specific deadline for receiving items (ie for a gift, etc) please contact me directly and I'll do my best to get your order to you in time. 

Made-to-Order items take around 3-4 weeks to be made for most orders. 

Larger orders, such as table settings, are currently taking around 8 weeks to complete. I will get in touch if I have any questions about your order and try to keep you up-to-date whilst it's being made. You'll receive email confirmation when it's been posted to you with a tracking number/s. 

The shipping costs reflect the delicate nature of ceramic products and much care is taken to wrap your order carefully and get it to you in perfect condition. Accidents do happen however, so if you receive any item(s) which were damaged in transit, please take a picture of the item(s) and contact me directly on olenaceramics.ca@gmail.com . I may be able to arrange a replacement for you. 

My studio is in Oakville, ON and you can also choose to collect your order in person. If you'd like to do this, chose 'pickup your order' at checkout and shipping will not be added to your order. When your pieces are all ready for you, I’ll be in touch and we can arrange a time for you to come collect your order.

International Shipping
Orders posted to countries outside of the Canada may require for duty to be paid at the point of delivery. Any duty charges / fees / taxes due are the responsibility of the customer receiving the order. Please bear this in mind when ordering from abroad.

Stoneware is a hardy and strong material but some care needs to be taken. All tableware is food and dishwasher safe. Handwashing will extend the life of your pieces. 

Ceramics shouldn't be exposed to rapid temperature changes so it's best to place them in a cool oven and let them warm up gradually as you heat the oven up. They are microwave safe but as I do not test each item and microwaves have different wattages, I don't recommend use in microwaves as there is the chance of cracking. Please take care if you do choose to use your wares in the microwave.

I hope you will be very happy with the pottery you've purchased but understand there may be times you may want to return an item bought. You can return your items within 3 days of delivery. Personalised, custom or samples/seconds are non-refundable. Any item that appears to have been used or has been marked or damaged will not be refunded. Unless the item is faulty, you are responsible for the return postage and wrapping the items safely. I will refund the cost of the item(s) within 30 days of them being returned, but original postage costs are not refundable.  Please retain proof of postage when returning items back to us, for your records.